Not quite right? No problem. We want you and your pet to be happy with every order.
Return Window
You can return most items within 30 days of delivery for a refund or exchange.
Condition of Returned Items
Items must be unused, unopened, and in their original packaging with all tags and labels attached. Please include your order number with any return.
Non-Returnable Items
For hygiene and safety reasons, we’re unable to accept returns on opened food, treats, litter, or grooming products unless the item arrived damaged or faulty.
How to Start a Return
- Contact us via the Contact Us page with your order number and reason for return.
- We’ll confirm your return and provide instructions for sending the item back.
- Once we receive and inspect the item, we’ll process your refund or exchange.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the item and packaging, and we’ll sort it out at no cost to you.