Got questions? We’ve got answers. If you don’t see what you’re looking for here, drop us a line on our Contact Us page.
Do you deliver to Singapore?
Yes! We deliver across Peninsular Malaysia and Singapore, with free delivery in Singapore on orders over SGD45.
How long does delivery take?
Most orders arrive within 1–3 business days from dispatch. You’ll receive a tracking number by email once your order ships.
What payment methods do you accept?
We accept FPX online banking, credit and debit cards, and popular e-wallets at checkout.
What’s your return policy?
You can return most unused, unopened items within 30 days of delivery. Visit our Returns & Refunds page for the full details.
Are your products vet-approved?
Yes — every product we stock is reviewed against ingredient and safety standards before it makes it onto the van.
How do I track my order?
Once your order is dispatched, we’ll email you a tracking number so you can follow it right to your door.
Do you offer free shipping?
Yes — free delivery in Malaysia on orders over RM150, and free delivery in Singapore on orders over SGD45.
How can I contact customer support?
Head over to our Contact Us page — we’re happy to help with anything order or product related.