Privacy Policy
Last updated: 8 August 2026
Pet Van (“Pet Van”, “we”, “us”, or “our”) operates petvanlife.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit the Site or place an order with us, in accordance with the Personal Data Protection Act 2010 (Malaysia) and the Personal Data Protection Act 2012 (Singapore).
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, delivery address, and order details when you create an account, place an order, or contact our customer service. We may also collect limited technical information (such as browser type and IP address) automatically when you use the Site, for security and performance purposes.
2. How We Use Your Information
- To process and deliver your orders, including sharing your delivery address with our logistics partner (EasyParcel) for shipment;
- To process payments securely through our payment partner (Billplz);
- To respond to enquiries and provide customer support;
- To send order confirmations and delivery updates;
- With your consent, to send promotional offers and newsletters, which you may opt out of at any time.
3. Consent
By submitting your personal data to us through the Site, you consent to the collection, use, and disclosure of your personal data in accordance with this Privacy Policy. Where required by law, we will obtain your explicit consent before using your data for a new purpose.
4. Disclosure to Third Parties
We do not sell or rent your personal data to third parties. We only share the minimum necessary information with trusted service providers who help us operate the Site, specifically our shipping partner (EasyParcel) to fulfil deliveries and our payment gateway (Billplz) to process payments. These providers are only permitted to use your data to perform the services we request.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for order fulfilment, warranty, accounting, and legal requirements, after which it will be securely deleted or anonymised.
6. Security
We implement reasonable technical and administrative safeguards to protect your personal data against unauthorised access, misuse, alteration, or loss. Payment details are processed directly by our licensed payment gateway partner and are not stored on our servers.
7. Cookies
The Site may use cookies and similar technologies to remember your preferences and improve your browsing experience. You can disable cookies through your browser settings, though some features of the Site may not function properly as a result.
8. Your Rights
You have the right to access, correct, or request deletion of your personal data, and to withdraw consent for marketing communications at any time. To exercise these rights, please contact us using the details below.
9. Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at support@petvanlife.com or visit our Contact Us page.